Following a major disaster or incident, the Corporé Major Incident Support Team is on hand to react quickly to support insurers and employers in assisting with the physical and psychological effects on those involved. Whilst this may be managed by your Medical Management Centre, Corporé can offer overflow support when the volume of case referrals is significant.
Our Desktop Case Management team will triage each individual and provide advice and support for both physical and psychological symptoms.
An Initial Needs Assesment will also be conducted by one of our Desktop Case Managers to identify the complete rehabilitation needs of the person involved.
Upon instruction, the Corporé Embrace Major Incident Support Team can react imminently. By setting up a dedicated Crisis Management team and telephone hotline we can provide early access to support, education and if required, treatment. Individuals can either self-refer or be directed to via the claims team.
Where a major incident occurs in the work place, we can provide Occupational Health support and advice to employees and line managers via our MIRS Helpline.
We know that in some cases there is a requirement for onsite support.
Our drop-in sessions allow employees and their line managers to speak directly with an expert clinician, helping to drive efficiencies throughout the return to work process.
At Corporé we're very aware of the diverse range of cultures and languages, including dialect variations. We have an established partnership with a rapid-access translation service for both telephone and face-to-face interactions. Our translators are highly experienced in dealing with medical terminology and where possible we'll use the same translator for the duration of a person's recovery.
Clinical quality is paramount in all cases but especially when a major incident is involved. All Corporé Case Managers and Treatment Providers are supported by a robust overarching clinical governance framework which involves regular audits, feedback, training and innovation. The framework is managed by clinical expert internal leads and overseen by external recognised experts.
We'll liaise with the GP over medication needs and refer for private treatment where access to NHS treatment is limited or delayed. This may be for trauma focussed counselling, physiotherapy, an investigation or a specialist appointment. We use screening tools to validate any treatment recommendations and to monitor recovery and treatment progress.
NHS and NICE (National Institute of Clinical Excellence) guidelines recommend a period of “watchful waiting” as clinical best practice following a traumatic event. Our Case Managers are fully experienced in practicing this method to manage symptoms and support individuals to achieve a full recovery.
We appreciate that those directly involved in these incidents are not the only ones effected and so we offer counselling services to the injured partys' families and co-workers to help aid in the recovery of everyone affected by the incident.
Our Embrace MIRS portfolio includes high profile disasters such as train derailments, hotel fires, motorway coach crashes and industrial incidents including fatalities.
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Please contact us for more information about our Major Incident Rehabilitation Service.
