Based at our Liverpool Office and working across both TTN and Corpore, this is an excellent opportunity for a creative and ambitious person to support our customers.

This is a key role within the business, to oversee the full client services function to ensure that the service level agreements are met, achieve customer revenue and provide assistance to the teams to retain quality and standards.

Reporting to the Strategic account Director, the successful candidate will be responsible for supporting the sales team, alongside the Strategic account managers, Business Development Managers, Operations and Finance. You will be expected to work full time 37.5 hours per week, Monday to Friday, 9 am until 5 pm.

After the probationary period you will be able to work on a hybrid basis.

Specific duties

• MI reporting for both the business and external customers on a regular basis.
• Support and manage to ensure the customer service levels are achieved.
• Building and maintaining prospect lists to generate new leads by telephone, email, and teams.
• Escalate any risk to customers immediately to the Strategic Account Director
• To communicate positively and enthusiastically about Corpore and TTN’s service with our customers.
• To engage and interact with management in relation to new and emerging opportunities in the market.
• Provide update reports to the sales team with regard to the various client issues and requirements.
• Liaise with other internal departments to provide client information and ensure that our customers receive excellent customer service.
• Attend internal meetings with the Senior Managers as required.
• Managing the transition of new customers into the business.
• Managing inactive customer accounts.
• Answer and triage inbound telephone calls within agreed timescales.
• Improve the overall customer relationships.
• Any other request made by a manager or Director.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope of the post. All employees are required to be professional, cooperative, and flexible in line with the needs of the business.

Key Skills required

• Be able to communicate efficiently at all levels.
• Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.
• Exemplary communication skills.
• Good telephone manner.
• Time planning and priority-setting skills.
• Energetic, flexible, collaborative, creative, hard-working
• High level of attention to detail with the ability to analyse and sense-check data.
• Ability to work independently and use own initiative, as well as being an enthusiastic team player.
• Excellent organisational skills, able to prioritise workloads and meet deadlines.
• First-class interpersonal skills, able to communicate with a wide range of stakeholders, customers, and team members verbally and in writing.
• Ethical, focused on treating customers with honesty and transparency.
• Courteous yet assertive.
• Respect for customer and business confidentiality.
• Excellent problem-solving skills.
• Good Interpersonal skills.
• Be proactive and motivated.
• Flexible in approach.
• Ability to work under pressure.
• Adaptable to change.

Able to demonstrate

• Well-developed organisational skills and excellent telephone manner.
• Previous experience in account management
• Must have experience in providing high-level management reporting.
• An outgoing personality, conscientious with an eagerness to learn.
• An ability to multi-task effectively through accurate planning, prioritisation and utilisation of time.
• A willingness to be flexible and adaptable depending upon the demands of the business dynamics.

Job Types: Full-time, Permanent

Salary: Up to £26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday
• No weekends

Work Location: In person